About Us

Here at the Dorset Water Centre we sell and service water softeners and drinking water systems, as well as providing tablet, block and granular salt, filters for fridges and drinking systems and plumbing parts. We offer a delivery service, throughout our local area.

We have been in the water treatment business for over 25 years. Our main activities centre on domestic water supplies, but we also have many commercial customers.

For customers on mains water, for example water supplied by Wessex Water, our main purpose is to either remove limescale or chlorine, but some customers have problems with lead pipes and we can also filter this out. Some of our rural customers have private water supplies, usually from boreholes. We can remove limescale and also advise on iron removal, ph correction and treatment of magnesium, lead, bacteria, etc.

We also carry out general plumbing work, offering a more complete service.

Our main supplier is Kinetico, who are one of the most experienced companies in this field, having started trading in 1970. They are renowned for providing high quality equipment, with worthwhile guarantees and proven reliability. We are their local authorised dealership, dealer number 121008, covering much of Dorset, Somerset and other local areas.

We offer a comprehensive back-up facility, which gives our customers peace of mind. We also service most makes of water softener and happily give free advice and offer free home demonstrations.

Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.

We have a shop and showroom, within our industrial unit, and we welcome visitors between the hours of 9-1 and 2-5, Monday to Friday.

In the show room we have working demonstration models of the Kinetico 2020c water softener, Kinetico K5, Aqua Taste and Aqua scale drinking systems all set out in a typical kitchen.

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